In the last decade, computers have become an integral part of everyday life, used for a variety of reasons at home, in the workplace, and at schools. And almost every computer user encounters a problem occasionally, whether it is the disaster of a crashing hard drive or the annoyance of a forgotten password. The explosion of computer use has created a high demand for specialists to provide advice to users, as well as day-to-day administration, maintenance, and support of computer systems and networks.

CDH Networking provides technical assistance, support, and advice to customers and other users. We can troubleshoot problems and provide technical support for hardware, software, and systems. CDH Networking answers telephone calls, analyzes problems using automated diagnostic programs, and resolves recurrent difficulties. Our specialists can work either within your company or home.

Our technical support specialists are troubleshooters, providing valuable assistance to computer users. Because many non-technical people are not computer experts, they often run into computer problems that they cannot resolve on their own. CDH Networking installs, modifies, cleans, and repairs computer hardware and software. We also can work on voice, video, and data systems.

Our technicians assist computer users with the inevitable hardware and software questions not addressed in a product’s instruction manual. They can field telephone calls and e-mail messages from customers seeking guidance on technical problems. In responding to these requests for guidance, CDH technicians listen carefully to the customer, asking questions to diagnose the nature of the problem, and then patiently walking the customer through the problem-solving steps.

CDH Networking can design, install, and support an organization’s LAN (local-area network), WAN (wide-area network), network segment, Internet, or intranet system. They provide day-to-day onsite administrative support for software users in a variety of work environments, including home offices, professional offices, small businesses, government, and large corporations. They maintain network hardware and software, analyze problems, and monitor the network to ensure its availability to system users. These workers gather data to identify customer needs and then use that information to identify, interpret, and evaluate system and network requirements. CDH Networking also can plan, coordinate, and implement network security measures.

We are the information technology workforce responsible for the efficient use of networks by clients. CDH Networking ensures that the design of a client’s computer site allows all of the components, including computers, the network, and software, to fit together and work properly. Furthermore, we monitor and adjust performance of existing networks and continually survey the current computer site to determine future network needs. We also troubleshoot problems as reported by clients and automated network monitoring systems and make recommendations for enhancements in the implementation of future servers and networks.

CDH Networking can plan, coordinate, and implement an organization’s information security. We can be called upon to educate users on computer security, install security software, monitor the network for security breaches, respond to cyber attacks, and in some cases, gather data and evidence to be used in prosecuting cyber crime. This and other growing specialty occupations reflect the increasing emphasis on client-server applications, the expansion of Internet and intranet applications, and the demand for more end-user support.

CDH Networking can design a common wiring infrastructure to support voice, data, video, and image processing technologies including category 5 & 6 twisted pair, wireless, coaxial cable and fiber optics. These transmission facilities can become a backbone of a broadband network designed to support electronic systems in a high technology environment.
 

	The network can include a wire management plan to provide flexibility and control.
	The network can provide flexible voice and data transmission for various systems needs which could include DVD, interactive video and TV interfaces.
	The network can be based on a generic, flexible premise distribution system to provide the necessary services.
	The network will also provide for flexible and expandable voice, data and video/audio transmission to off-site systems when required.
	CDH Networking can include in the specifications, requirements for grounding, surge protection and access floor-grounding grids for communications equipment.  This can protect staff and equipment from accidental harm.

For the systems outlined above, CDH Networking can design and specify all requirements needed to support the equipment associated with the networks. Requirements may include:

	Surge & lighting protection on low voltage wire systems
	Backup power system to interface with site power to provide continuous operation
	Space requirements
	Environmental requirements
	Equipment requirements
	Equipment locations
	Wire rooms

CDH Networking can provide the following services to plan, design, implement and integrate the systems:
 

	PLAN, DESIGN, SPECIFICATION AND SOLICITATION

	Develop and assess requirements based on meetings and architectural blueprints and/or building walk-through with all pertinent staff.
	Prepare electronics and communications plan/design and budget projection, which will include necessary services for a period of five years.
	Review design and plan with staff members and revise where necessary to allow for functional coverage and to meet budget constraints.
	Develop specifications for the cable network based on agreed functional design and to include system controls.
	Solicitation of bidders; distribution of bid specifications.
	Conduct vendor conference to ensure compliance and uniformity in responses.
	Review and analyze all proposals and prepare recommendation of award to those who best understand your needs and requirements.

	IMPLEMENTATION PHASE

	Conduct start up meeting to initiate project.
	Provide necessary coordination of systems under this proposal for installation and integration.
	Monitor installation progress and conduct timely and periodic contractor meetings.
	Coordinate staff training.
	Review and approve contractor payment requests.
	Witness system tests for compliance with specifications.
	Check list and final acceptance.

“Our company orders thousands of dollars worth of technology on ………… recommendation.  We started with tow old computers and ended up with a large LAN, WAN, and Internet systems with many software applications.”   “one of the most reliable people we have had the opportunity to with.”     The above quote is regarding CHD Networking associates.